Collections Clerk

  • Job Reference: 183485098-2
  • Date Posted: 17 October 2020
  • Recruiter: The E.W. Scripps Company
  • Location: Cincinnati, Ohio
  • Salary: On Application
  • Sector: Broadcasting, Journalism
  • Job Type: Permanent

Job Description

Primary PurposeThe Collections Clerk is responsible for the day-to-day collections of open invoices, including locating and notifying customers of delinquent accounts and working to bring accounts to current.Key ActivitiesContact assigned clients who are past due in payments (considered delinquent 60 days past invoice date).Document conversations with past due clients as well as recording anticipated payment date and follow up actions that are necessary.Propose potential account write-offs to Credit and Collections Manager based on collectability as well as preparing write-off documents to send to third party collection agency.Work with Credit department on open or potential credit issues.Researching credit balances/open cash that are open (as needed).Resolve various issues such as status of accounts, additional invoice copies, and other requests as needed.Handle inbound customer service calls & questions, both internally & externally in professional manner.Handle inbound inquiries from vendors in regards to accounts payable issues.Work on reconciliations for past due & pre-paid accounts and initiate corrective entries to balance accounts.Process monthly/daily credit card charges for Television, Radio & Digital advertisers.SkillsEducation & Experience/CertificationsHigh school diploma or equivalent2 - 5 years of call center, collections, customer service and/or sales experienceSkills & AbilitiesAbility to communicate effectively under pressureAbility to negotiate effectivelyExcellent communication skillsStrong organization skills, accuracy and attention to detailStrong Excel skillsAbility to learn and utilize collection softwareWork EnvironmentStandard office environment.About ScrippsThe E.W. Scripps Company (NASDAQ: SSP) advances understanding of the world through journalism. As the nation's fourth-largest independent TV station owner, Scripps operates 60 television stations in 42 markets. Scripps empowers the next generation of news consumers with its multiplatform news network Newsy and reaches growing audiences through broadcast networks including Bounce and Court TV. Shaping the future of storytelling through digital audio, Scripps owns top podcast company Stitcher and Triton, the global leader in technology and measurement services. Scripps runs an award-winning investigative reporting newsroom in Washington, D.C., and is the longtime steward of the Scripps National Spelling Bee. Founded in 1878, Scripps has held for decades to the motto, "Give light and the people will find their own way."As an equal employment opportunity employer, The E.W. Scripps Company and its affiliates do not discriminate in its employment decisions on the basis on race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.#LI-CH1#GD-CH1